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Privacy Policy

Effective Date: January 10th 2025

 

Welcome to BetterDog ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (betterdog.ca), use our services, or interact with us. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information necessary to provide you with the best experience and services. This may include:

a. Information You Provide Directly:

  • Contact Information: Name, email address, phone number, mailing address.

  • Dog Information: Your dog’s name, age, breed, training history, and specific behavioral issues.

  • Payment Information: Credit/debit card details, payment history (processed through secure third-party payment processors).

b. Information Collected Automatically:

  • Device Information: IP address, browser type, and operating system.

  • Usage Data: Pages visited, time spent on the site, and other analytical data via cookies and similar technologies.

c. Information From Third Parties:

  • Payment processors (e.g., Stripe or PayPal) for payment verification.

  • Social media platforms if you interact with us through those services.

2. How We Use Your Information

We use your personal information to:

  • Provide and improve our dog training services.

  • Process payments and manage billing.

  • Schedule and confirm training sessions.

  • Send updates, newsletters, and promotions (with your consent).

  • Respond to your inquiries and provide customer support.

  • Ensure compliance with legal and regulatory requirements.

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Third parties who assist us with payment processing, scheduling, email communication, and website hosting.

  • Legal Authorities: If required by law, court order, or to protect our rights and property.

  • Consent-Based Sharing: When you give us explicit permission to share your information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website performance, and serve targeted advertisements. You can control cookie preferences through your browser settings.

5. Your Rights

As a resident of Canada, you have the following rights under PIPEDA:

  • Access: Request access to your personal information.

  • Correction: Correct inaccuracies in your personal data.

  • Withdrawal of Consent: Withdraw consent for certain data uses, such as marketing.

  • Deletion: Request the deletion of personal information, subject to legal or contractual obligations.

To exercise these rights, contact us using the details below.

6. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, theft, and loss. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies.

8. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental or guardian consent.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We encourage you to review this page periodically for the latest information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

BetterDog
Email: Ottawa@betterdog.ca
Phone: 613 316  6473
Mailing Address: 41 CH DU BOISE, LOCHABER-PARTIE-OUEST, QC,J0X3B0

By using our services, you acknowledge that you have read and understood this Privacy Policy.

 

BetterDog W3C Accessibility Statement

At BetterDog, we are committed to ensuring digital accessibility for everyone, including people with disabilities. We strive to provide a website experience that is inclusive and accessible to all users, aligning with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Our ongoing efforts aim to improve the user experience and make our services accessible to a diverse audience.

 

Measures to Support Accessibility

To meet our accessibility goals, we have implemented the following measures:

  • Inclusive Design: Our website is built with accessibility in mind, using semantic HTML and structured layouts to ensure clarity and usability.

  • Keyboard Navigation: Users can navigate our site using only a keyboard, with intuitive tab orders and visible focus indicators.

  • Alternative Text: Images are accompanied by descriptive alt text to convey essential information for users relying on assistive technologies.

  • Color Contrast: We maintain high color contrast ratios to ensure readability for users with visual impairments.

  • Scalable Text: Text size can be adjusted without breaking site functionality or design.

  • Assistive Technology Compatibility: Our site is designed to work seamlessly with screen readers and other assistive technologies.


Ongoing Improvements

BetterDog is dedicated to continuous improvement. We regularly evaluate and update our website to enhance accessibility. Feedback from users is an integral part of this process, helping us identify and address barriers quickly and effectively.

 

Feedback and Assistance

We value your input. If you encounter any accessibility barriers or have suggestions for improvement, please let us know. You can reach us via:

 

We aim to respond to feedback within 2 business days and resolve any issues promptly.

Compatibility

Our website is optimized for modern browsers and assistive technologies, including:

  • Google Chrome

  • Mozilla Firefox

  • Apple Safari

  • Microsoft Edge For the best experience, we recommend using the latest versions of these browsers.

Commitment to Accessibility

BetterDog believes in empowering all individuals, including those with disabilities, to build strong, positive relationships with their canine companions. We are dedicated to making our digital content and services accessible, reflecting our values of inclusivity and respect for all.

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